How to Reduce No-Shows with Automated Reminders in Your Booking System

No-shows are a major headache for small clubs, fitness studios, coaches, and charities. They waste spots, disrupt schedules, and cost revenue — studies show no-show rates can reach 20-30% without proper systems in place.

The good news? Automated reminders via email and SMS can cut no-shows by up to 50-70%. In this guide, we'll cover why reminders work, best practices, and how to set them up easily in your booking system.

Why No-Shows Happen (And How Reminders Fix It)

Common reasons for no-shows:

• People simply forget (life gets busy!).
• Double-booking conflicts.
• Lack of commitment without a nudge.

Automated reminders solve this by:

• Sending timely alerts (e.g., 48 hours and 1 hour before).
• Including easy reschedule/cancel links.
• Building anticipation and accountability.

Result: Higher attendance, fuller classes, and happier members.

Best Practices for Effective Automated Reminders

1. Timing is Key

   • Send an initial confirmation right after booking.
   • Follow up 24-48 hours before.
   • Add a final nudge 1-2 hours prior (especially for SMS).

2. Use Multiple Channels

   • Email for details and links.
   • SMS for quick, high-open-rate alerts (90%+ read within minutes).

1. Personalize Messages

   • Include the member's name, class details, location, and instructor.
   • Add a friendly tone: "We're excited to see you at Yoga Flow tomorrow!"

2. Make Cancellation Easy

   • Include one-click cancel/reschedule links to free up spots for waiting lists.

3. Track and Tweak

   • Monitor no-show rates in your dashboard and adjust timings/templates.

How to Set Up Automated Reminders in Chamebook

Chamebook makes it simple to enable powerful reminders — no extra apps needed.

1. Log into your dashboard at chamebook.co.uk.
2. Go to Settings > Notifications.
3. Enable Email and SMS Reminders.
4. Customize templates (add your branding and personal touches).
5. Set timings: e.g., confirmation instant, reminder 24 hours before, final SMS 1 hour before.
6. Save — it's automatically applied to all bookings!

Real Results: What Studio Owners Are Seeing

• "No-shows dropped from 25% to under 8% after turning on SMS reminders!"
• Fuller classes mean more revenue and better energy.

Members love the gentle nudges — it shows you care.

Start Reducing No-Shows Today

Don't let empty spots hold your club or studio back. With automated reminders, you can boost attendance effortlessly.

Try Chamebook free — reminders are built-in and easy to activate.

👉 Get started at chamebook.co.uk

Your schedule (and members) will thank you! 🚀